What Data We Collect

We may collect the following types of data:

• Name, email, and contact information
• Company and business details
• Website usage data (cookies, IP address, browser type)
• Project-related files or content you upload
• Communication records (emails, chats, forms)

How We Use Your Data

We use your data to:

• Provide services you request
• Communicate project updates and offers
• Improve website functionality and content
• Analyze performance and user behavior (via tools like Google Analytics)
• Ensure platform security and prevent fraud

 

We never sell or share your data for profit.

 

Legal Basis for Processing

Under GDPR, we process your data based on:

• Consent (e.g., newsletter sign-up)
• Contract (e.g., providing services)
• Legitimate interest (e.g., improving our services)
• Legal obligation (e.g., tax, compliance)

Data Protection Measures

We implement:

• End-to-end encryption
• Secure hosting and firewalls
• Role-based access control
• Regular backups and audits
• Staff training on data protection

Your Rights Under GDPR

As a user, you have the right to:

• Access your personal data
• Correct any inaccuracies
• Delete your data (“Right to be forgotten”)
• Restrict or object to processing
• Data portability (receive a copy in a readable format)
• Withdraw consent at any time

To request any of the above, contact: info@gettroubleshoot.io

 

International Data Transfers

If your data is transferred outside the EU/EEA, we ensure it is protected with:

• Standard Contractual Clauses (SCCs)
• Hosting on GDPR-compliant infrastructure (e.g., AWS, Google Cloud)

Cookies & Analytics

We use cookies to:

• Improve user experience
• Analyze site usage
• Personalize marketing (with consent)

You can update your cookie preferences anytime through our [Cookie Settings] panel.

 

Data Retention Policy

We retain your personal data only as long as necessary to:

• Deliver services
• Comply with laws
• Resolve disputes

Once data is no longer needed, it is securely deleted or anonymized.