What Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Business name
• Billing and payment information

Technical Data

• IP address
• Browser type
• Device information
• Pages visited
• Referral URLs
• Cookies and analytics data

Project Data

• Files, content, or credentials you submit as part of your project
• Communication history (emails, forms, support messages)

How We Use Your Information

We use your information to:

• Provide our services and fulfill contracts
• Communicate updates, proposals, and support
• Improve our website and user experience
• Send marketing communications (with your consent)
• Comply with legal and regulatory obligations

We do not sell your personal data.

Legal Bases for Processing

We process your data based on:

• Your consent
• Performance of a contract
• Our legitimate business interests
• Compliance with legal obligations

Cookies & Tracking Technologies

We use cookies and similar tools to:

• Understand how you use our site
• Save preferences for future visits
• Measure effectiveness of campaigns

You can control cookies via your browser settings or through our [Cookie Settings] panel.

Data Sharing & Disclosure

We may share data with:

• Trusted third-party service providers (e.g., hosting, payment processors, analytics tools)
• Legal authorities when required by law
• Our internal teams across departments or locations

All third parties are under strict confidentiality agreements.

Data Retention

We retain your data only as long as needed to:

• Provide services
• Meet legal requirements
• Resolve disputes

When no longer required, your data is securely deleted or anonymized.

Data Security

We implement security measures such as:

• SSL encryption
• Secure servers
• Role-based access control
• Regular monitoring and backups

Your Rights (GDPR & Global Standards)

You have the right to:

• Access your data
• Update or correct inaccurate data
• Delete your data (“Right to be Forgotten”)
• Object or restrict processing
• Withdraw consent
• Request data portability

To exercise your rights, email us at: privacy@gettroubleshoot.io

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

International Data Transfers

We may process data outside your country. If you are in the EU/EEA, we follow GDPR guidelines and apply appropriate safeguards such as Standard Contractual Clauses (SCCs).

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date. We recommend reviewing it regularly.